Refund Policy
Last updated: April 9, 2026
100% Money-Back Guarantee
We stand behind our service. If you are not satisfied with your DoubtCheck results for any reason, we will issue a full refund — no questions asked. Your trust matters more than any single transaction.
1. Refund Eligibility
All DoubtCheck purchases are eligible for a full refund under the following conditions:
Single Scan ($9.99)
- Full refund within 7 days of purchase
- No questions asked
- One-time charge — your card will NOT be charged again
Deep Scan ($19.99)
- Full refund within 7 days of purchase
- No questions asked
- One-time charge — your card will NOT be charged again
Guardian Mode ($14.99/month)
- Full refund of the most recent billing cycle within 7 days of charge
- Cancel anytime from your account dashboard — no cancellation fees
- Cancellation takes effect at the end of the current billing period
- Previous billing cycles beyond the 7-day window are not eligible for refund
2. How to Request a Refund
Requesting a refund is simple:
Send us an email
Email [email protected] with the subject line "Refund Request".
Include your order details
Provide the email address associated with your account and the approximate date of purchase.
Receive your refund
We process refunds within 1-3 business days. The refund will appear on your statement within 5-10 business days depending on your bank.
3. Refund Processing Timeline
| Step | Timeline |
|---|---|
| Refund request received | Acknowledged within 24 hours |
| Refund processed by DoubtCheck | 1-3 business days |
| Refund issued by Stripe | Immediate after processing |
| Refund appears on your statement | 5-10 business days (depends on your bank) |
4. Exceptions
While we maintain a generous refund policy, refunds may be denied in cases of:
- Abuse: Repeated purchases and refund requests that suggest abuse of the refund policy.
- Violation of Terms: Use of the Service in violation of our Terms of Service.
- Chargebacks: If you initiate a chargeback with your bank instead of contacting us first, we reserve the right to contest the chargeback and may suspend your account.
We encourage you to contact us directly before initiating a chargeback. We are committed to resolving any issues promptly and fairly.
5. Contact Us
For refund requests or questions about this policy: