Privacy Policy

DoubtCheck LLC ("DoubtCheck," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1.1 Information You Provide

When you use DoubtCheck, you may provide us with the following types of information:

• Account Information: Your name, email address, and authentication credentials when you create an account.
• Search Information: The name, age range, city, phone number, email address, or photograph of the person you are searching for.
• Payment Information: Billing details processed securely through Stripe. We do not store your full credit card number, CVV, or expiration date on our servers.
• Communications: Any messages, feedback, or support requests you send to us.

1.2 Information Collected Automatically

• Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths through our service.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Similar Technologies: We use essential cookies for authentication and session management. Analytics cookies are used to improve our service.

We use the information we collect for the following purposes:

• Service Delivery: To perform the dating profile searches you request and generate your reports.
• Payment Processing: To process your payments securely through our payment processor, Stripe.
• Account Management: To create and manage your account, authenticate your identity, and provide customer support.
• Guardian Mode Monitoring: If you subscribe to Guardian Mode, to perform recurring scans and send you alert notifications.
• Service Improvement: To analyze usage patterns, diagnose technical issues, and improve the quality and performance of our service.
• Communications: To send you transactional emails (receipts, reports, alerts) and, with your consent, marketing communications.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit TLS/SSL encryption.
• Secure Storage: Personal data is stored in encrypted databases with strict access controls.
• Payment Security: All payment processing is handled by Stripe, which is PCI DSS Level 1 certified — the highest level of payment security certification.
• Access Controls: Employee access to personal data is limited to those who need it to perform their job functions.
• Regular Audits: We conduct regular security assessments and vulnerability testing.

• Search Data: Search queries and associated results are retained for 30 days after report generation, after which they are automatically deleted.
• Photos: Uploaded photos used for photo-based searches are deleted within 24 hours of report generation.
• Account Data: Account information is retained for as long as your account is active. You may request deletion at any time.
• Payment Records: Transaction records are retained as required by applicable tax and financial regulations (typically 7 years).
• Guardian Mode Data: Monitoring data is retained for the duration of your active subscription plus 30 days after cancellation.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share data with trusted third-party service providers who assist in operating our service (e.g., Stripe for payments, cloud hosting providers for data storage). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, subpoena, court order, or other legal process.
• Safety: We may disclose information when we believe it is necessary to prevent fraud, protect our rights, or ensure the safety of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request a machine-readable copy of your data.
• Opt-Out: Opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
• Do Not Track: We honor Do Not Track browser signals.

To exercise any of these rights, please contact us at the email address listed below.

7. Cookies and Tracking Technologies

We use the following types of cookies:

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our service.

8. Children's Privacy

DoubtCheck is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information immediately. If you believe a child under 18 has provided us with personal information, please contact us.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, shared, or sold.
• The right to delete personal information held by businesses and their service providers.
• The right to opt-out of the sale of personal information. We do not sell personal information.
• The right to non-discrimination for exercising your CCPA rights.

10. FCRA Disclaimer

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the service after any modifications constitutes your acknowledgment and acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us: